|
Use Petals Network and
experience 'The Petals Difference'!
Petals Network
offers you beautiful floral arrangements, bouquets, gift baskets
and more for same-day delivery throughout Australia, the United
Kingdom, New Zealand and the Republic of Ireland, and next-day delivery to 70 countries
around the world. All products are delivered fresh from local
florists.
Read more about
Petals Network's established company history and business awards
here.
Click here
to read why Petals Florist Network is different from the rest!
What is the
cut-off time for me to place my order?
Mother's Day Cut Offs
Guaranteed Mothers Day Delivery
Cut Off's Australia, UK and NZ cut-off - Friday 11th May - 7pm
International order cut-off
(except UK & NZ) - Thursday 10th May - 4pm
Sunday delivery and
specific time deliveries not guaranteed in all areas
FOR
SAME-DAY FRESH FLOWER AND GIFT BASKET DELIVERIES
Monday to Friday
Same day delivery by a Petals Florist is guaranteed throughout
Australia and New Zealand on orders placed before 2pm in the
recipient's time zone. Same day delivery can be available on
orders placed after these times, but it is not guaranteed.
Same
day delivery by a Petals Florist is guaranteed throughout the United Kingdom and Republic of Ireland on orders
placed before 12:00pm in the recipient's time zone. Same day
delivery can be available on orders placed after these times,
but it is not guaranteed.
Saturday
Same day delivery by a Petals Florist is available
throughout Australia and New Zealand on orders placed before 10.30am in the recipient's time zone. Same day
delivery can be available on orders placed after these times,
but it is not guaranteed.
Same day delivery by a Petals Florist is available
throughout the United Kingdom and Republic of Ireland
on orders placed before 10:30am in the recipient's time zone. Same day
delivery can be available on orders placed after these times,
but it is not guaranteed.
Please note: Deliveries to remote or difficult delivery areas
may not be same-day guaranteed.
Please note: We can not guarantee Sunday deliveries, however
we will always try our very best to get it there as requested.
Saturday
international deliveries may not be guaranteed.
Petals can usually deliver
international orders within 48 hours but Petals is bound by the
operating guidelines of our international partners.
FOR
NEXT-DAY GIFT BASKET DELIVERIES (Australian delivery)
All gift baskets listed on
www.petals.com.au are
available for next business day delivery to Sydney, Brisbane,
Melbourne, Adelaide and Major Metropolitan Cities. Orders
must be placed with Petals by 12pm for next business day
delivery.
Deliveries to Perth, Darwin and Hobart can sometimes take an
extra day. Deliveries to Regional Queensland may take 1-2
business days. Deliveries to Canberra and Regional New South
Wales may take 2 business days.
Orders received over the weekend will be dispatched the
following Monday.
Deliveries are made Monday to Friday. Deliveries are NOT made on
weekends or public holidays.
FOR NEXT-DAY GIFT BASKET DELIVERIES (UK delivery)
All gift baskets listed on
www.petalsnetwork.co.uk are
available for next business day delivery to anywhere on the UK
mainland. Orders
must be placed with Petals by 12pm for next business day
delivery.
Orders received over the weekend will be dispatched the
following Tuesday.
Deliveries are made Tuesday to Friday. Deliveries are NOT made on
weekends or public holidays. No delivery is available to
Southern Ireland.
Can my order be
delivered on weekends and/or public holidays?
FOR
SAME-DAY FRESH FLOWER AND GIFT BASKET DELIVERIES
Petals
can same-day deliver orders on Saturday throughout Australia and
New Zealand if they are placed with Petals
before 11am in the recipient's time zone.
Petals can same-day
deliver orders on Saturday throughout the United
Kingdom and Republic of Ireland if they are placed with Petals
before 10.30am in the recipient's time zone.
Petals cannot
always deliver orders on Sundays. If Sunday delivery is
preferred, it is advised that you make prior arrangements for
this delivery with Petals Network.
Petals is unable
to deliver orders on public holidays.
Please note:
Deliveries to remote or difficult delivery areas may not be
same-day guaranteed. Petals Network can usually deliver
international orders within 48 hours but Petals is bound by the
operating guidelines of our international partners.
FOR NEXT-DAY GIFT BASKET DELIVERIES (Australian delivery)
Deliveries are made Monday to Friday. Deliveries are NOT
made on weekends or public holidays. Orders received over the
weekend will be dispatched the following Monday.
FOR NEXT-DAY GIFT BASKET DELIVERIES (UK delivery)
Deliveries are made Tuesday to Friday. Deliveries are NOT made on
weekends or public holidays. No delivery is available to
Southern Ireland.
Can I request a specific delivery
time (eg. morning or afternoon) for my order?
FOR
SAME-DAY FRESH FLOWER AND GIFT BASKET DELIVERIES
Yes, for most orders you are able to request a
morning or afternoon delivery during normal business hours.
Please notify Petals of your preference for either AM or PM or
ASAP (as soon as possible) when
placing your order.
A preferred
delivery time cannot be specified for orders for 'Birthday
Arrangement with Muffin included' product or the 'Birthday
Bouquet with Muffin included' product (Australian delivery
only).
Please note:
While Petals offers customers
the opportunity to nominate a preferred time of delivery (i.e. AM,
PM or ASAP) it is not possible to guarantee that
these times will be achieved. Petals Network uses a network of local
florists around the world to deliver flowers so that customers
receive the freshest
possible gift. Consequently, there are often local reasons why an
order can not be delivered within your preferred time frame (for
example, courier delivery times).
If the flowers are for a timed event
(for example, a funeral), the florists will do their best to
assist. However, Petals strongly recommends
that you provide us with an alternative address so the flowers can be delivered
elsewhere if too late for the timed event.
If a delivery should not be made after a certain time (for example,
if the recipient is leaving the hotel), please either provide an alternative
delivery address within the same delivery area or advise that the
order should be cancelled in the NOTES section at the bottom of an
order form.
Note that if the alternative delivery address
is in a different area (and therefore requiring the services of a different florist), Petals
may not be able to assist with the redirection of your order.
Extra charges relating to wastage and/or redelivery may apply.
FOR NEXT-DAY GIFT BASKET DELIVERIES (Australian delivery)
No, unfortunately you are not able to request a morning or
afternoon delivery for the next-day gift basket range.
Deliveries are made Monday to Friday. Deliveries are NOT made on
weekends or public holidays. Orders received over the weekend
will be dispatched the following Monday.
FOR NEXT-DAY GIFT BASKET DELIVERIES (UK delivery)
No, unfortunately you are not able to request a morning or
afternoon delivery for the next-day gift basket range.
Deliveries are made Tuesday to Friday. Deliveries are NOT made on
weekends or public holidays. No delivery is available to
Southern Ireland.
Will additional charges ever apply to my order?
Charges in addition
to standard delivery and handling fees may apply to some orders.
If an
order has to be re-delivered due to (for example) recipient not
at delivery address or wrong delivery details, an additional
charge of $8.80 AUD (or equivalent) will be incurred.
Deliveries to
remote or difficult delivery areas may also incur additional
charges.
Please note that
in the event of additional charges applying, Petals will contact
the purchasing customer to notify them of any changes to their
purchase price.
Can I have
alcohol sent with my order?
FOR
SAME-DAY FRESH FLOWER AND GIFT BASKET DELIVERIES
Petals does not
guarantee the delivery of alcohol with all purchases. The laws
regarding the sending of alcohol with flowers are very
complicated.
Why Petals does
not guarantee the delivery of alcohol with all purchases:
1. Petals is
unable to guarantee the recipient of the gift is over the legal
age in that state or country
2. The recipient
of the gift may have certain religious beliefs
3. Certain
countries or States have laws that prohibit the sending of
alcohol
4. Certain
countries or States require Petals florists to possess a licence
to send alcohol with flower orders
If you place an
order that includes alcohol and Petals is not able to deliver
the alcohol because of one of the reasons stated above, our
florists will replace the alcohol (to equal value) with flowers
or gift items that suit your order. You will not be advised of
this replacement.
Please note that
you are able to nominate a second gift preference when placing
an order that includes alcohol.
FOR ALL NEXT-DAY GIFT BASKET DELIVERIES
Please refer to the corresponding image/product description
of your chosen product for details on what is included in the
gift basket.
Can I have gourmet food or
other gift items sent with my order?
FOR
SAME-DAY FRESH FLOWER AND GIFT BASKET DELIVERIES
Petals has several products that include a gourmet food or
other gift items.
However, Petals does not always guarantee the
inclusion of these items. Images shown on Petals websites are a
guide only and in some areas gourmet and food products are not
available. Petals florists will make reasonable substitutions
when necessary, however you may not be informed of this
change.
Petals accepts no liability for any loss or damage caused by
products delivered by our florists. This also applies to our
Birthday Arrangement with Muffin included' product or the
'Birthday Bouquet with Muffin included' product (Australian
delivery only).
Please refer to the Petals
substitution policy
for more information.
FOR ALL NEXT-DAY GIFT BASKET DELIVERIES
Please refer to the corresponding image/product description
of your chosen product for details on what is included in the
gift basket. There are no preference facilities available for
next-day gift basket deliveries (i.e. you can't increase the
price or inclusions of your order: it's just what is displayed
in the picture). If you wish to send flowers with your
next-day gift basket order, an additional, separate order will
need to be placed for the flowers.
How
large is
your delivery area
around the world?
FOR
SAME-DAY FRESH FLOWER AND GIFT BASKET DELIVERIES
Petals Network can
either same-day deliver or next-day deliver to over 70 countries
around the world, here is a list of the main countries we
deliver to. If the country you wish to send flowers to is
not on this list please don't hesitate to contact us about
delivery in your specific area.
- Argentina
- Armenia
- Australia
- Austria
- Azores
- Belarus
- Belgium
- Bosnia
- Brazil
- Bulgaria
- Canada
- Chile
- China
- Colombia
- Croatia
- Cyprus
- Czech
- Republic
- Denmark
- Estonia
- Fiji Island
- Finland
- France
- Georgia
- Germany
- Gibraltar
- Greece
- Hong Kong
- Hungary
- Iceland
- India
- Indonesia
- Israel
- Italy
- Jamaica
- Japan
- Kazakhstan
- Kyrgyzstan
|
- Korea
- Latvia
- Lithuania
- Luxembourg
- Madeira
- Malaysia
- Malta
- Mexico
- Morocco
- Netherlands
- New Caledonia
- New Zealand
- Norway
- Pakistan
- Philippines
- Poland
- Portugal
- Republic of
Ireland
- Romania
- Russia
- Singapore
- South Africa
- Spain
- Sri Lanka
- Sweden
- Switzerland
- Tahiti
- Taiwan
- Thailand
- Turkey
- Turkmenistan
- Ukraine
- UK
- United Arab
Emirates
- USA
- Uzbekistan
- Vietnam
- Yugoslavia
|
FOR
NEXT-DAY GIFT BASKET DELIVERIES
(Australian delivery)
Deliveries can be made Australia-wide.
FOR
NEXT-DAY GIFT BASKET DELIVERIES
(UK delivery)
Deliveries can be made to anywhere on the UK mainland. No
delivery is available to Southern Ireland.
Why are there several prices
listed for the one product on Petals sites?
FOR
SAME-DAY FRESH FLOWER AND GIFT BASKET DELIVERIES
Petals knows that
as customers, you want to achieve the best value possible
through the orders that you place with us.
Purchasing flowers
is slightly different to purchasing other gifts because our
florists will always make up your order according to the value that has been specified.
Petals provides
three levels of recommended pricing in order to ensure that
whatever your budget and product choice, your gift will be as
beautiful as it can be.
For example:
$51 / $60
/ $90
$51 represents the
Standard product size. The Standard size price is the minimum
price that this type of product is available for.
$60
represents the Classic product size. The Classic size price will
always be presented in bold, and represents the image shown.
$90 represents the
Deluxe product size. The Deluxe size price is a benchmark for an
enhancement in size and inclusion of flowers of the Classic
product size.
Please
note: Any value entered that is in excess of the recommended
'Standard' or minimum price will enhance the size and inclusions
of the flower or gift order.
FOR ALL NEXT-DAY GIFT BASKET DELIVERIES
All next-day gift baskets are fixed-price products and are
unable to be added to or customised in any way. You are unable
to alter the price or inclusions of your chosen gift basket.
What if I can't see the product
I want on Petals sites?
FOR
SAME-DAY FRESH FLOWER AND GIFT BASKET DELIVERIES
Know what you want
to send but can't find it? Find a product in a similar style on
the Selection Guide, and place an order for it. You will be able
to describe particular requirements in the 'Preference Field' section of the ordering form.
For example: If
you choose C2.3, you may wish to add "please use pink flowers"
or "must include roses" to personalise your gift.
FOR ALL NEXT-DAY GIFT BASKET DELIVERIES
Please refer to the corresponding image/product description
of your chosen product for details on what is included in the
gift basket. No preference facility is available for next-day
gift basket deliveries.
What
payment methods can I use?
Petals accepts
payments from the following credit and debit cards online.
Payment types may vary.
How can I be sure that my credit
card details are secure when purchasing online through Petals?
Petals Network takes
the security of our customers' credit cards very seriously.
All Petals sites
are secured
using a Thawte
Digital Certificate. This ensures that all information you send
online to
us will be encrypted. If any other Internet
user intercepts the communication he/she will only be able to see
it in an encrypted (garbled) form.
Certificate technology allows us
to decrypt the information, and view it in plain text form. You can
view a web site's digital certificate directly: Click on the gold
padlock on the bottom left of the screen to bring up details of the SSL certificate.
How do
I place my order?
Making your
Selection
Ordering from Petals is
easy! Simply browse the selection of floral products for the
country that you are sending to. You can browse products either
via the homepage of the Petals site that you are visiting, or by
selecting the 'Overseas Delivery' option.
Destination countries and currencies can be easily changed by
clicking on the relevant drop down boxes in the Selection Guide
(World Catalogue).
Currency conversions are updated daily, but you can also do your
own conversions by selecting the 'Currency Converter' link from
the home page of the petals site that you are visiting, or by
using the facility on the 'Order Details' page.
Once you have made your selection, click on the 'buy now' button
near your chosen product image.
You will now enter
the Petals Secure Payment Pages. See
Credit Card Security
for more information.
Processing your
Payment
Follow the steps
to complete the 'Secure Order Form', ensuring that you complete
the
*
required fields. If you
need to make any changes you can click on your 'back' button and
edit your order before final submission.
Please Note that
the total order amount displayed on the
'Order Details'
page is the recommended
minimum required to send the selection to the destination country
(i.e. not the 'as shown' price).
Any value entered that is in
excess of the minimum price recommended will enhance the size and
inclusions of the flower or gift order. See
Petals price listings for more
information.
After reviewing
your order and checking that everything is correct, click the
'submit' button to send your order to Petals for processing.
How
can I be sure that Petals has received my order?
When ordering
online, once you have clicked the final 'Send Order' button, you
will be shown a confirmation page and a receipt number.
Petals recommends
that you either print this page or note your receipt number for
future reference.
When ordering
online you will receive an e-mail from Petals confirming that your order has
been received. This e-mail will also include the details of the
Petals florist who will be supplying your order.
You can also
request a confirmation e-mail of your order when placing your
order via the telephone.
What do I do if my credit card is
declined?
In the event that
your credit card is not able to be charged, you will be notified
by Petals (usually via the e-mail address you have supplied to
Petals).
You will then need
to contact your financial institution for further assistance.
Please note that
your order will not be processed until your credit card is able
to be charged the full amount of your order. Your order will be
placed on hold until further notice by Petals.
How do I make changes to my
order or cancel my order after I have already placed it?
You are certainly able to cancel or make changes to your order after
it has been placed with Petals within a reasonable timeframe before
delivery.
You are able to either
contact
Petals to make changes to your order or to cancel your
order, or use the
Order Tracker facility.
Please note: If e-mailing details of your changes to Petals, you
will need to include your order receipt number in the subject line
of your e-mail.
Is there any way that I
can check the progress of my order?
You are certainly able to check the progress of your order after it
has been placed with Petals. Either click on the 'Order Tracker'
option in the main toolbar on the homepage, or access it
here.
The Order Tracker allows you to find out the status of your order,
or to send a message about your order to Petals Network and/or the
florist who is executing your order.
Why have I received more than
one 'order confirmation' e-mail from Petals?
FOR
SAME-DAY FRESH FLOWER AND GIFT BASKET DELIVERIES
Petals may send you
more than one 'order confirmation' if, for any reason, your
order could not be delivered by the florist it was originally
sent to. Reasons for this can range from a florist's inability
to use specified flowers required for the order to transport
issues.
Please note that
receipt of a second order confirmation e-mail for an identical
receipt number DOES NOT mean that your credit card has been
charged twice.
What happens if there are
delivery or other problems with my order?
Delivery problems
can occur for a number of reasons. They are usually related to
the recipient of the gift not being at the address at the time of
delivery, or incorrect recipient contact details supplied to Petals.
Petals will always
do our utmost to assist all customers with any concerns or
complaints that they may have.
Depending on the circumstances of the delivery issue, extra
delivery and wastage charges may apply. Please see
extra delivery charges for more
information.
Petals Network is comprised of florists and relay organisations
around the world. Every effort is made to deliver flowers and gifts
on the day requested and in a condition that reflects the high standards
set by Petals for its network of florists and floral relay organisations.
Please refer to
our
Terms and Conditions
and
Substitution Policy
for further information.
Deliveries to remote or difficult delivery areas may not be
same-day guaranteed. Petals Network can usually deliver
international orders within 48 hours but Petals is bound by the
operating guidelines of our international partners.
Disclaimer
Same day
delivery is not guaranteed. Content and colour of flowers may vary
according to season and local availability.
What happens if the recipient of my gift is not at the delivery
location at the time the gift is delivered?
FOR
SAME-DAY FRESH FLOWER AND GIFT BASKET DELIVERIES
If the person
you're sending flowers or a gift to isn't there when the gift is delivered, the Petals florist/courier will either leave a calling card
to explain that they tried to deliver the gift, or will try
and get in touch with your recipient via telephone (if the
number has been supplied to Petals). Our florists/couriers will only leave
the gift on the doorstep / at reception (wherever the
delivery was to) if it is judged safe to do so by the florist/courier.
FOR ALL NEXT-DAY GIFT BASKET DELIVERIES
If the person you've sent a gift basket to isn't there when
the gift is delivered, the courier will leave their own calling
card to advise of the attempted delivery. It's then the
responsibility of the recipient of your gift to contact the
courier (whose contact details will be supplied on the calling
card) to arrange another delivery time.
Does Petals store any personal
information about me or the recipient of my gift?
Please
refer to the Petals Privacy Policy
for more information.
Can Petals help me to remember important
birthdates, anniversaries and occasions?
Yes! Petals Network
has an easy-to-use Reminder Service.
All you need to do
is enter relevant information for one or more reminders and
Petals will e-mail you close to the event to see if you would
like to send flowers or another related gift.
Setting a reminder
for yourself only takes a few seconds. Click
here to get started!
I can't see the answer to my
question here!
Please contact us
for an answer!
hq@petalsnetwork.com
Telephone 1800 Petals (1800 738 257)
(from Australia)
Telephone
0800 0329 878
(from the United Kingdom during UK
business hours)
Telephone 0508 Petals (0508 738 257)
(from New Zealand during NZ business hours)
Telephone
+61 2 6771 2610
(from other overseas destinations
during Australian, United Kingdom or New Zealand business hours)
Petals Network Pty Ltd
PO Box 341
Armidale NSW 2350
Australia
Australian Business Number (ABN): 25-054-337-987
|
