Petals
Network Pty Ltd and its Members reserve the right to make fair and
reasonable substitutions according to the practical availability of specific
flower types and containers worldwide. This document outlines Petals
Network's
Policy for Order Substitutions as a guideline for florist Members.
When a
florist Member receives a flower order from Petals Network, every effort
must be made to create an arrangement of the shape, size and colour and
using any flower varieties specified, according to the order description.
Specific flower types may be indicated on the order, either by actual
description or in the content of an item from the Petals Network Selection
Guide.
In the
case where a specific flower type or colour is unavailable within the given
time frame of delivery, substitutions may be made within the arrangement to
achieve the same overall shape, style and colour effect and to ensure that
the order is delivered on time.
Except
where the selling florist has indicated that there be no substitution,
Petals members will always give priority in decreasing order of
importance to:
(1)
delivery time of the order, followed by
(2)
colour preferences, followed by
(3) the overall style of
the arrangement, followed by
(4) specific flower varieties
Flowers of
a similar shape, size and value but different type and colour may be used if
other flowers in the arrangement substitute for that colour and the overall
effect of the arrangement is maintained.
In
arrangements of a single flower variety (eg rose bouquet), the flower
variety will take precedence over colour.
Petals
recommends that Members encourage their customers to indicate a second
choice in their order description to allow for any difficulty in supplying
the order to exact specification.
Orders must always be done to the
full retail value of the order.
Quality complaints must be received within 2 weeks of delivery.
A photo is highly recommended for quick resolution to quality complaints.
Non delivery complaints must be received within 2 months of the delivery date.
Complaints received after this time frame will be considered on an individual basis.
